introsPECtives


Learn to be a Concierge

You would be surprised who can use concierge/VIP services at events. Let’s start with the client paying the bill and extend it to any higher level VIP’s. However, don’t forget that the administrators who support those people are often in need of these same services. Most event planners are so busy handling the event details they sometimes forget that concierge services can make the difference between a successful event and a “beyond expectations” event.

It is the little, simple touches that stick in people’s minds. So how do you offer concierge services to your clients? You can offer them without advertising the services. Its all about anticipating your clients needs and wishes before they are even aware of it. So what kind of services are we talking about?

*Waiting in lines so your VIP’s don’t need to
*Arranging transportation
*Gift buying
*Picking up or giving an opinion on attire
*Running miscellaneous errands
*Making dinner reservations
*Making entertainment reservations
*Personal shopping
*Keeping them fed and hydrated
*Breaking them out of conversations that are monopolizing
*Locating hard-to-find items
*Handling administrative tasks for them
*Messenger & Courier Services
*Watching their timelines to keep them on schedule
*Storing their stuff in a safe location until they are ready to leave

Offering Concierge services is an easy thing to add to your services. Its really about making your high-level guests feel special and important without crowding them. Its about being indispensable to your clients even when you are busy with all the other logistics of your event.

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